The Changing Face of Vindictus NA

Ruin3d has provided the Forum Community with an update on the various actions and activities that the Nexon Support team has been putting in place for Vindictus. This includes the new image, community involvement and in game improvements.

We're capturing this so we can cheer as NexNA actualizes on these changes.  We also plan to hold their feet to the fire in the event these promises don't come to fruition.

What improvement are you most anticipating?  Do you feel positively about the changes? Talk to us in the comments below.

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Ruin3d - Communications Director, Nexon NA (June 26, 2014)
Vindictus Forums


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Hey everyone,
I wanted to give you a quick update from Nexon America on Vindictus in our territory and some of the changes you will be seeing over the coming months.

As this might well get pretty lengthy I’m going to split it into sections.

Nexon Launcher
Some of you will have already noticed that Vindictus is now available on the new Nexon Launcher. The launcher is currently in beta but is already outperforming both web and desktop clients for speed of updates and stability.
A number of additional changes and features will come online in the near future.

To switch to the launcher download the installer here:

http://games.nexon.net/nexonlauncher/

It will automatically transfer your Vindictus files across so you won’t need to re-download the game.

Vindictus Websites

This week we launched a redesigned Vindictus landing page for new players. This summer we are starting a new advertising campaign for the game so needed a new landing experience to tell new players why they should play the game.

You can check out the full landing site here:

www.vindictus.nexon.net/landing


Help us spread the word by sharing this with friends you think might be interested in playing the game!
Coming next: A full website redesign and all new forums.

Community

You will all be familiar with our rock-star CM Zoltar. He took the helm at the start of this year and has been working hard to improve communication and interaction with you, the community.

One of the first changes we made was adjusting the communication process, Nexon employees now post more frequently and we try to be more candid with our responses. We are all gamers so want to talk to you guys as players first.

Exclusive content is another focus area for us. This week we released the first of our Battle Reports, which is a new video series where Zoltar will show the community upcoming content.

You can watch episode #1 here:

http://www.youtube.com/watch?v=pFpjzhHo79c

Going forward we will have regular Battle Reports as well as Twitch streams, community events (in and out of game) and other exclusive content.

Customer Services

The Customer services and GM team have also been hard at work refining how they work. First up was revising the guidelines the GMs work by to ensure that less players are incorrectly caught up in actions taken to stop hackers. These guidelines are in play now and will be continually evaluated and improved.


We also now have more options for support with forum ban appeals, live chat and GM presence on the forums and on social. In the near future we hope to start opening up even more channels to help solve problems faster and more efficiently.

Game Service

Our game team is working hard to deliver the best experience for Nexon America customers.

As an example recently we took the decision to push Lynn back a week in order to fix some bugs and ensure a better service. We also chose not to release the Iset/Keaghan outfitters alongside Lynn as we wanted to evaluate the distribution method for them with the devs.

Our team is dedicated to helping make Vindictus a more enjoyable, more fair experience for everyone.

Thank you for taking the time to read this, please continue to give us your feedback and we hope to keep improving our service.

Team Vindictus